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ASAHI
GLOVAL Co.,Ltd.
2-18 Tokiwa Icchome, Yokkaichi
City, Mie Prefecture, Japan
TEL:+81-59-359-1000 |
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We believe that it
is our important mission to provide sincere, courteous hospitality
to our customers and make their dream homes come true.
To be the best housing company in Japan to provide courteous
hospitality is to come to share the dreams that our customers
have in their minds about their homes, while always feeling
grateful to each and every one of them and staying one step
ahead in recognizing their desires and needs.
We can become a topnotch housing company when we are able to
bring about valuable dream homes that provide peace and comfort
and manage to establish a lasting relationship with our customers
where we can share the excitement and happiness with them.
We will become the most courteous, topnotch housing company
in Japan.
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” As professionals, we will
make our customers' dream homes come true.
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We will make presentations
that will enable us to tell our customers with confidence that
they "made an excellent choice."
We will do a good job so that our customers can heartily rejoice,
saying, "Thank you for this wonderful lifestyle."
And the lasting relationship with our customers will become
a circle of trust that will keep growing.
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” The Five Creations (Basic
Principles)
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- Creation of Customer Satisfaction
We will do a job that will give satisfaction and excitement
to our customers, fully sensing their delight.
- Creation of Satisfaction Among
Our Co-Workers
We will be able to achieve true satisfaction when we pursue
the challenges of a worthwhile job and the happiness it
brings, and keep growing.
- Creation of Harmony with Society
Through our own conception, creativity, ideas and combinations,
we will provide products and services that cannot be replicated
by others and contribute to the local community and society.
- Creation of Distinctive Competency
Distinctive competency can be demonstrated when you become
aware of your own wonderful capabilities and polish them
and exert efforts beyond the limit.
- Creation of Changes
By responding to daily changes and taking them on with new
ideas and fresh energy, we will "create new values"
through "our own changes."
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” Commitments to Our Colleagues
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At Asahi Gloval,
we consider our like-minded colleagues as family members. Under
the principle of "business management that shines light
on people," we at Asahi Gloval will create an environment
under which people can grow as individuals. We will also create
an important space where each and every employee is treated
with respect as a valuable human resource; where their capabilities
are put to maximum use; where they can freely think and speak
up on their own without being urged no by others; and where
they can feel the challenges and the reason for their existence.
As like-minded family members, we will trust and elevate each
other and nurture a workplace that is full of joy and pride. |
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” GLOVAL BASICS (Code of Conduct)
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- Credo
The credo, "we aspire to become the most courteous,
topnotch housing company in Japan," is Asahi
Golva's desire, mission, and fundamental belief. As
we all understand this and accept it as our own, we
will always take pride and put into action and accomplish
it without fail.
- Goals
Our mottos are "Professional," "Good
Choice," Best Life," and "Customer
Relationship." Through our knowledge and technology
as "professional" housing developer, we
offer "good choices" and "best life"
to our customers. And along with providing homes,
we endeavor to deepen "customer relationships"
over the course of our lifetime.
- Five Creations
These five creations are of utmost importance as Asahi
Gloval's basic principles. It is important for us
to put them into practice while being constantly conscious
about them in the course of our daily activities.
It is also important to return to these principles
at any time and think it through whenever we find
ourselves at a loss. Without these five creations,
our activities are meaningless and have no reason
to exist.
- Commitment to Our Colleagues
Commitment to our colleagues is the most important
"commitment" that each and every one of
us must mutually fulfill. All co-workers must respect
this and put it into practice.
- Sharing of Goals and Principles
We participate in the setting of goals and principles
by presenting our opinions. The numerical targets
and plans for the fiscal year that have been made
are all clarified and passed out. As we all share
our goals and principles, it will be the responsibility
of each and every one of us to fulfill them.
- Checking the Action Program
The Action Program is a list of things we plan to
carry out over a one-year period. It also stipulates
the deadlines for carrying out those plans. Let's
make sure that we check whether the Action Program
that we all decided on is being implemented.
- The Inverted Pyramid Structure
The people at the very top, who are at the frontlines
of dealing with our customers, carry out a set of
steps that we call "Plan / Do / Check / Action"
cycle. The leaders who support them carry out the
"Check / Advise / Help / Follow" cycle,
while the people at the very bottom carry out the
"Vision / Strategy / Organize / Commitment"
cycle. We operate this inverted pyramid structure
in order to realize uncompromising customer satisfaction.
- Cooperation and Evaluation
To create a working environment that is jubilant and
that we can be proud of, each and every one of us
spares no effort in providing cooperation. We also
exert self-efforts to fulfill our roles. Merely saying
that "we will try hardc" does not count.
What are important are the results that show up as
figures when others evaluate you. And these figures
are all disclosed.
- Weekly PDCA
We continually rotate the "Plan / Do / Check
/ Action" cycle at our weekly meetings. Participants
who do not have their own opinion, have nothing to
report, or ask no questions are asked to step down
from their positions and undergo reeducation programs.
Let's all participate enthusiastically in these meetings
so that we can keep growing.
- Thorough Improvements
Each and every one of us constantly pays attention
to the smallest details to make sure that there are
no problems within Asahi Gloval. Thereupon, we present
proposals for drastic improvements and carry them
out. Let's record everything and evaluate the results.
- Customers' Comments
Not having any complaints and being satisfied are
totally different things. Asking our customers to
tell us their true feelings is the most important
thing, but that is something that not everyone is
capable of doing. We will collect information and
analyze and evaluate them by preparing questionnaires
in a timely manner and asking for anonymous comments.
- Handling Claims
We must not lose even a single customer. It is the
responsibility of each and every one of us to immediately
ease the feelings of our customers on the spot. Those
who receive complaints should take them personally
and solve the problem in a way that the customers
are satisfied, and subsequently record the incident.
- Improving the Environment
We will create a comfortable workplace that is disciplined
and well organized. Disciplined means that instructions
and decisions are followed. Being well-organized means
that unnecessary things are disposed of while necessary
things are kept, and that things are kept in a designated
storage place and arranged flush and in a straight
line or at right angles, with the names of the chief
managers displayed. Let's work on improving the environment.
- Answering Telephone Calls
Please comply with Asahi Gloval's rules on answering
telephone calls. Pick up the telephone at the first
ring, sit up straight, and respond with a bright smile
on your face. Repeat the name of the caller and use
expressions such as " just for confirmationc"
or "if it is not inconvenientc" Then, convey
the message accurately to the person in charge.
- Greetings, Dress and Appearance
Always deal with customers actively and by looking
at their eyes. Make sure you use proper language when
talking with both customers and your colleagues. Pay
close attention to you dress and appearance. You should
greet people in a sincere manner and by looking at
the person's eyes, even for a short moment.
- Snap Decisions
Each and every one of us is authorized to make decisions
by oneself and take necessary action. When you encounter
a special problem or request from a customer, make
a decision on the spot and take necessary action.
There is nothing more meaningless to a customer than
spending time on collective decision-making.
- Business Partners
We work every day with 300 external business partners.
This means that there are 400 co-workers, including
ourselves. Each and every one of us must understand
the "Credo" and these "Gloval Basics,"
and we must put them into practice. We will make no
compromises in selecting these important business
partners.
- Safety and Rules in the
Field
We give utmost priority to safety. To that end, we
will comply with the rules of the field. Safety will
be assured if we thoroughly improve the working environment
in the field with confidence and pride. If you find
cigarettes or cans, you must stop the work immediately.
Let each and every one of us put such rules into practice
without fail.
- Education and Training
Only skills, or techniques acquired through experience,
are of any use in work. We actively participate in
educational and training programs for specialized
knowledge and specialized skills and receive certification
for completing the courses. Each year, you must apply
for recertification, but if you scores are unsatisfactory,
you should participate in reeducation programs.
- 100 Years of Coexistence
In the course of our work in building our customers'
precious homes, we do no waste resources that are
limited. We will eliminate construction waste materials
and build homes that will last 100 years of use. In
addition, through the efforts of each and every one
of us, we will realize home building that takes coexistence
with the earth and the natural environment into consideration.
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